Communication Resource Pack
Soft Skills Lab
Designing a Communication Soft Skills Resource Pack to Support Students in Learning.
About the pack
Resources built for real conversations
We create educational resources to help students enhance oral communication skills and understand global viewpoints in both local and international situations.
The pack offers a resource pack, booklets, and cards to use alongside a workshop or lecture — supplements that turn a session into a dynamic and engaging experience.
Browse the bookletsExploring communication
Why communication skills matter
Communication skills are an important aspect of psychology because they are key to understanding and influencing human behaviour.
Verbal and nonverbal
Effective communication requires both verbal and nonverbal skills — the words you choose, and everything your posture, face and tone say alongside them.
Positive relationships
Communicating well is essential for building positive relationships, at university, at work, and everywhere the two overlap.
Growth and change
It is also how personal growth is promoted and social change is facilitated — skills worth practising deliberately rather than picking up by accident.
The booklets
Pick one up and start reading
If you want to improve your communication skills, reading booklets can be a great way to start. There are many different booklets available that cover a wide range of topics, from presentation to active listening.
The handy cards
Quick reference, one topic at a time
Shorter than the booklets and made to be picked up mid-task: techniques, examples and role-playing scenarios you can work through in a few minutes.
Consent form and questionnaire
Tell us how you got on
We would like to receive your feedback to help us improve the booklets and handy cards. It takes about 10–15 minutes, and students who complete the questionnaire can download a certificate as a reward.
Take partContact
Share Your Thoughts with Us
If you have used the booklets, the consent form and questionnaire is the best place to tell us how you got on — it takes about 10–15 minutes, and you can download a certificate afterwards.
For anything else — a question, a broken link, or using the pack with your own students — send us an email.